Special Topics in Safety Management

Foster Common Sense and Enhance It with Good Training

Here’s a small company with some big safety achievements. The key to their success is focusing on “real work/most likely situations.”

React Environment Professional Services Group, Inc. (REPSG) is a Philadelphia environmental remediation firm with just 25 employees who perform assessments and cleanups.

When asked what led this small company to big safety success, Charlene Drake, director of operations, says it’s all about their approach to worker protection.

“The OSH program at REPSG provides exceptional value by focusing on the real world/most likely situations our workers will face, not on doomsday scenarios.” That means vigilance in identifying and eliminating hazards wherever they lurk—from slips and falls to driving on highways, extreme temperatures, the presence of needles in abandoned buildings, and the chance that a piece of a dilapidated structure could land on someone’s head.

Keeping it real for REPSG workers also means helping them make the right decisions, says Drake. All employees complete 40-hour OSHA HAZWOPER training, which prepares them for working around hazards like benzene and asbestos, and in confined spaces.

But REPSG goes beyond compliance and drills down into the judgment calls, such as when to enter a building, or when to step back and select some additional PPE.

Drake says management also helps employees identify the red flags that would indicate that it’s time for additional training.


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The Focus Is on Safety Concerns, Too

REPSG’s focus on real-world hazards also extends to an open approach to near misses. “None of us wants to get hurt, so people are quite willing to talk about their near misses and admit mistakes,” says Drake.

Employees are trained to discuss these incidents with their managers, who help decide if they’re part of a pattern and if others would benefit from knowing about them. Sometimes employees who experience near misses are asked to discuss the incidents during refresher training.

Also, during daily end-of-shift briefings, employees update their supervisors on how the day went and if any safety concerns arose. The attitude is nonpunitive, and there’s never an assumption that an employee was at fault.

“Managers understand that communication is a priority,” says Drake. An attitude of full disclosure is possible because workers in the field and their supervisors are equally committed to avoiding accidents. “It’s our job to foster employees’ common sense and enhance it with good training,” she adds.


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