Workplace emergencies are an enduring reality, meaning workplaces must keep an employee’s emergency skills as sharp as possible, even with pandemic disruptions. Because employers are facing more challenges than ever in keeping training on target during these challenging times, education providers must build the infrastructure to support new learning methods. They must also make efforts to fully integrate technology into classrooms by becoming familiar with a range of online learning approaches and incorporate rigorous quality control.
This paper outlines how the American Red Cross has pivoted to change traditional approaches to education to meet the needs of employers, especially those with OSHA obligations. These advances include a focus on life-threatening events requiring immediate care, active learning (also known as peer-to-peer learning), adaptive learning and highly specialized “Skill Boosts.”