As injury rates decrease, complacency increases. In turn, complacency leads to human errors that cause injuries. It’s a paradox explained by Don Wilson, vice president of SafeStart Division of Electrolab Training Systems at his opening keynote presentation, The War Against Complacency: Proven Strategies to Reduce Injuries and Human Factor Errors, delivered recently during the BLR® Safety Summit in Austin, Texas.
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Complacency is a significant factor that influences at-risk behavior at work and away from work.
There are three types of at-risk human behavior:
- Deliberate (e.g., excess speeding to be there on time)
- Unintentional (went through yellow light; couldn’t stop in time)
- Habitual (always done it this way)
Wilson explained that from this list, most incidents are unintentional errors.