Blended Learning Options: Computer-Based Training (CBT)

Computer-based training is becoming increasingly prevalent as technology becomes more widespread and easy to use. Though traditional forms of training are not likely to be replaced completely by technological solutions, they will most likely be enhanced by them. Human interaction will always remain a key component of workplace training.

Nonetheless, it is a good idea to look more closely at what training technologies have to offer and how they might be used to supplement existing training programs or used when developing new ones. Computer-based training comes in many formats, including the following:

• Text-only. The simplest computer-based training programs offer self-paced training in a text-only format. These programs are similar to print-based, individualized training modules with the addition, in most cases, of interactive features. While simple in format, these programs can be highly effective, and they present complicated information and concepts in a comprehensible and easily accessible way.
• CD. A wide variety of off-the-shelf training programs covering a broad range of workplace topics are available on CD. Programs can also be created by training consultants for the specific needs of the particular organization or individual departments.
• DVD. These training materials are an advanced form of computer-based training. They are much more sophisticated than the original text-only programs. In addition to text, they provide stimulating graphics, audio, animation, and/or video. Multimedia tends to be more provocative and challenging and, therefore, more stimulating to the adult mind.
• Online. Web-based training provides interactive materials with video, audio, and text. Courses cover a wide variety of subjects and often include follow-up quizzes that provide trainers with evidence of training, which tells them what trainees learned and gives them physical proof that required training was conducted. This method works well for scheduling because employees can fit it in around work schedules. It is also ideal for delivering the same training to employees at multiple locations. Online training programs may also provide trainers with tracking software to verify which employees have been trained on which subjects.
• Virtual reality. Virtual reality is three-dimensional and interactive, immersing the trainee in a learning experience. Most virtual reality training programs take the form of simulation, which is a highly effective form of training. It is hands-on experience without the risks of actual performance. Flight simulators, for example, have been used successfully for years to train airline and military pilots in critical flying skills, as well as to prepare them for emergency situations in a safe and forgiving environment.

---

Great news! BLR’s renowned Safety.BLR.com^® website now has even more timesaving features. Take our no-cost site tour! Or better yet, try it at no cost or obligation for a full 2 weeks.

Advantages

There are many potential advantages to computer-based training programs.

• They are easy to use.
• They can often be customized or custom designed.
• They are good for helping employees develop and practice new skills.
• They are useful for refresher training.
• They are applicable to self-directed learning.
• They can be cost-effective because the same equipment and program can be used by large numbers of employees.
• They are flexible because trainees can learn at their own pace and at a time that’s convenient for them. Computer-based programs are available 24 hours a day, 7 days a week. No matter which shift an employee works, training is always available.
• Some programs are interactive, requiring trainees to answer questions, make choices, and experience the consequences of those choices. This interaction generally results in greater comprehension and retention.
• They are uniform, which makes it possible to standardize training.
• They are measurable. When computers are used for training, it is possible to track what each employee has learned right on the computer. Most programs have posttests to determine whether the employee has understood the training. Test scores give trainers statistics for training evaluations.

---

Your one-stop safety management resource, available 24/7. Go here to take a no-cost site tour or here to try it in your own office!

---

Disadvantages

On the other hand, there are also potential disadvantages.

• These programs require trainees to be computer literate.
• They require trainees to have computer access.
• There is little or no interaction with a trainer; if trainees have questions, there’s no one to ask.
• These programs are not effective at teaching "soft-skills," such as customer service, sales, or sensitivity training.
• They are not the best choice for new or one-time training. Trainers need live interaction to ensure new skills or concepts are being communicated. Trainees need to be able to ask questions and receive feedback.
• Some poorly designed programs are "boring" and result in trainees having a poor retention rate of the material as well as a low finish rate.

Why It Matters

• As technology increases in the 21st century, so do the number of options for training.
• Computer-based training offers many choices and many advantages.
• By blending computer-based learning options into your overall training program, you can ensure your employees are receiving the most up-to-date and flexible training possible.